Please be sure to read our Return Policy carefully as this will apply to all sales made on this website.
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair / replace it, or credit your account, subject to the below terms. This Policy applies to products bought from Techtrix IT Solutions (Pty) Ltd.
Certain parts of this Policy do not apply to Unboxed Deals, and this is indicated in the relevant sections below. Unboxed Deals are returned products that are offered for sale at discounted prices, because their original packaging is damaged, unsealed or missing, or the products show signs of handling and/or re-packaging. This Policy forms part of Techtrix IT Solutions Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.
Preparing your products for a return
To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;
1: Unwanted products
You can return an unwanted product to us at no charge, provided:
Not what you ordered?If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us and we will collect the product from you at no charge. If the product is missing any accessories or parts, you will need to follow the process set out in section 2 below. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return.
2: Products damaged on deliveryShould a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us by email within 7 days of such delivery / collection. We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at our choice repair / replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product.
3: Defective productsWe do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects. What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.
The following will NOT be regarded as defects and will not entitle you to a return under this section 3:
Standard WarrantyIf you have received a product which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 6 months after delivery / collection of the product (except in the case of an extended supplier warranty, which is set out below).
You can do so by logging a return by email, and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at our choice repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product. If the repair / replacement takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit. Where there is no extended supplier warranty period, unfortunately we cannot facilitate returns that fall outside of the 6 month period. Where you request a repair / replacement of an Unboxed Deal and a repair is not possible, we will see if we have a replacement Unboxed Deal product in stock (which is the same product, of the same nature and type, as the one sold), but if we do not, we will credit your account. A product in perfect condition (that is not an Unboxed Deal) is not the same product as an Unboxed Deal. This is why Unboxed Deals are discounted, compared to products in perfect condition.
Extended Supplier WarrantyA product may have a supplier warranty that extends beyond the 6 month Standard Warranty. If such a product turns out to be defective more than 6 months after delivery / collection (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect, but in any event within the extended supplier warranty period after delivery / collection of the product. You can do so by logging a return by email, and we will facilitate your return of the product to the supplier at no charge. Unfortunately we cannot facilitate returns that fall outside of the extended supplier warranty period. Please note that any extended supplier warranty is subject to whatever terms and conditions the supplier or manufacturer may impose. These are usually stated in a brochure or leaflet inside or on the product packaging. It is your responsibility to make yourself aware of any such terms and conditions. It is also important to note that it will be in the supplier or manufacturer’s discretion what remedy it can offer you. Techtrix IT Solutions is under no obligation to provide you with a credit, repair / replacement, as your remedy lies with the supplier or manufacturer. PLEASE NOTE: Unboxed Deals do not have extended supplier warranties and this will be made clear on the product description page.
Direct WarrantyA direct warranty product is a product for which the relevant manufacturer wishes to manage defective returns itself, directly with the customer, and not through Techtrix IT Solutions. If a direct warranty product turns out to be defective or otherwise of poor quality, please notify us and we will provide you with the relevant manufacturer’s contact details. Alternatively, you can notify the relevant manufacturer directly if you already have its details. The relevant manufacturer will then assist you further, but if you have any difficulty, please let us know and we will be happy to assist you where we can. Other than this, the same limits and general principles of the standard warranty and extended supplier warranty apply to direct warranty products.
4: Charges and refundsIf you return a defective product (excluding software) to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and parts and only to credit your account in respect of the returned item. If you return a product (excluding software) that does not comply with this Policy, you may be liable to reimburse Techtrix IT Solutions for the cost of collecting the product from you and the cost of having the product returned to you. Under no circumstances will donations be refunded.
Please note that Techtrix IT Solutions do not give refunds. a Refund will only be considered if no other solution can be found to replace or repair your product.